Huawei Terminal online service client:

• Responsible for Huawei Pmall's access to the online customer service system;
• Consumers send conversation chat records to email (overseas);
• Consumers send short voice to text function (access to human agents);
• Manual agent message unread notification reminding function (MyHUAWEI App, Huawei terminal Customer service wechat public account);
• Huawei Wallet and Huawei applications can jointly log in to the service online customer service system;
• Consumers can send order records to customer service; (Worldwide)
• Global channel configurable login mode: mandatory login, tourist login, tourist guided login, restricted children account login (according to regional privacy policy configuration);
• The online customer service system can intelligently recommend the purchase of service products; (Huawei Vmall Mall, China)
• Annual launch of intelligent customer service robots in Polish, Thai and Japanese;